Support
AgCadence is contact-cadence and coverage tracking for agricultural retailers. If something is not working, or you want to change how your team is set up, write to us.
Get in touch
We answer within one business day, Monday to Friday, Central Time. Urgent problems affecting a whole team — nobody can sign in, sync has stopped for everyone — get picked up first, so say so in the subject line.
What to include
- Your retailer’s name and the email address you sign in with.
- Whether you were on the mobile app or the web app, and on mobile, the version shown at the bottom of the Account screen.
- What you expected to happen and what happened instead — a screenshot is usually faster than a description.
If something you logged has not appeared for your manager, check the sync indicator at the top of the mobile app first. Entries made without signal are saved on the device and upload when you get a connection; that is working as designed, and it is the most common thing people write to us about.
Common questions
I am a new rep and cannot sign in.
Sign-ins are created by an administrator at your own retailer, not by us. Ask them to add you from the People screen. You will get an email with a temporary password, which you have to change from a web browser the first time — the mobile app will tell you so rather than letting you get stuck.
I forgot my password.
Reset it from the web app’s sign-in page. The mobile app does not have its own reset form yet and will point you to a browser.
Customer records are missing or out of date.
Customers and purchase history come from your retailer’s ERP system on a schedule, and AgCadence never writes back to it. If a record is wrong at source, fix it there. If it is right there and wrong here, write to us — that is a sync problem and we want to know.
How do I delete my data?
See Delete your data.